Troubleshooting

The robot does not appear#

1. For USB, try another cable with known data-transfer support. A charge-only cable does not establish a USB data connection; this alone does not mean the product is faulty.
2. Try another USB port and bypass any hub if possible.
3. Close any other app using the serial connection.
4. For Bluetooth, check that your computer’s Bluetooth is on, the robot is powered by a power bank and is not connected to the computer over USB. Check Settings → Device and refresh the device list.

The light stays off#

Increase brightness and run the color test. If the test works, check the assistant connection and idle shutoff setting.

It is normal for the light to be off when no sessions are open. Start a new task to test it.

A task is running, but no session appears#

1. Enable / Repair the relevant assistant under Connections.
2. Check the required trust approval.
3. Restart the assistant and send a new task.
4. Make sure the session is local.

The light stays red#

Check for a reply or permission request in another session. Red takes priority over other states.

Red may remain if the tool has not finished after approval. You can remove an old entry for a closed session from the app.

Collect diagnostics#

On Windows, use Settings → Open diagnostic log. Note the time of the issue and the steps to reproduce it.

Include your app, operating system and assistant versions. You do not need to share prompts, replies or private project content.